Frequently Asked Questions

The easiest way to find the right spare part is to search by your vehicle registration number directly on our website. We will automatically show parts that fit your car. You can also search by part number or OE number if you already know which part you need. Once you have found the right part, add it to your cart, choose a delivery method and pay by card. You will receive an order confirmation by email immediately after your purchase.

We accept Visa and Mastercard via our payment provider Worldline. All payments are handled securely and encrypted. All prices are displayed in EUR.

Yes, of course! We have a dedicated business account with favourable terms. Apply for a business account on our business customer page to get access to a credit limit, invoicing with up to 30-day payment terms and the ability to manage multiple users. Visit /foretag to get started.

Yes, all prices shown are in Swedish kronor (SEK) including 25% VAT. The price you see on the product page is the price you pay, plus any shipping cost which is shown clearly at checkout before you complete your order.

Orders are typically delivered within 5–10 business days for international shipments. If the product is in stock, it is dispatched within 1–2 business days. Products that need to be ordered from a supplier may take a little longer. You will always receive a tracking number by email when your order is shipped.

Shipping costs vary depending on the destination country and package weight. The exact shipping cost is shown clearly at checkout before you complete your order. See our shipping page for full information on prices and delivery terms.

We use Sendify as our shipping platform, which means each package is automatically matched with the best shipping option based on size, weight and destination. For international orders, packages are typically shipped with DHL, UPS or DB Schenker. You will always receive tracking information by email.

Yes, you can choose to pick up your order at our store in Helsingborg, Sweden. We are located at Porfyrgatan 8, 254 68 Helsingborg. You will receive a notification when your order is ready for pickup. Our opening hours are Monday–Friday 09:00–16:00.

We offer a 30-day return policy on all purchases. During the first 14 days, you can return the item without any administration fee – you will receive a full refund. Between day 15 and 30, an administration fee of 15% of the product price applies. The item must be unused, in its original packaging and in undamaged condition for the return to be accepted. Please note: custom-ordered, non-stocked parts and electrical articles cannot be returned.

We provide a 1-year warranty on all products we sell. If a defect appears within the warranty period and it is not caused by normal wear and tear or incorrect installation, you are entitled to a replacement or refund.

Contact us by phone (+46 42-20 16 20) or email (info@autofrance.se) and let us know you would like to make a return. Pack the item securely in its original packaging and make sure it is unused. You are responsible for arranging return shipping. Refunds are processed within 7 business days after we have received and inspected the item.

If you searched and purchased the part using your registration number and our matching system confirmed the part fits, you are covered by our full guarantee and we will handle the return at no extra cost. If you purchased a part without verifying the match with your registration number, or if the part was marked as "No match", an administration fee of 15% applies and you are responsible for the return shipping cost. We therefore always recommend entering your registration number at checkout.

The safest way is to search by your vehicle registration number on our website. We retrieve information about your car directly and only show parts that match. At checkout, you can verify the match once more by entering your registration number. If it matches the product you selected, you will receive a confirmation. If it does not match, you will get a clear warning before completing your purchase.

Yes, we sell genuine OE parts (Original Equipment) directly from the car manufacturer. We also offer quality parts from well-known manufacturers such as Bosch, SKF, Valeo, LuK, Sachs, TRW, Monroe and many more. All our aftermarket parts meet the same specifications as the original part and come with a 1-year warranty.

OE number (Original Equipment number) is a unique reference number that identifies an exact part at the car manufacturer. Every part fitted to a car at the factory has an OE number. With this number, you can be sure you are ordering exactly the right part. You can often find the OE number in your car's service book, on the old part itself, or by searching with your registration number on our website.

We carry spare parts for over 30 car makes, including Peugeot, Renault, Citroën, Dacia, Volvo, Volkswagen, BMW, Audi, Mercedes-Benz, Ford, Opel, Toyota, Hyundai, Kia, Nissan, Škoda, Fiat, Honda, Mazda, Mitsubishi, Suzuki, SEAT and more. Our range covers everything from brakes and filters to ignition, cooling systems, chassis and lighting. Search with your registration number to see all available parts for your car.

You can reach us by phone at +46 42-20 16 20 or by email at info@autofrance.se. Our opening hours are Monday to Friday 09:00–16:00 (CET). We normally reply to emails within the same business day. You can also visit us at our store in Helsingborg, Sweden.

Our store and warehouse is located at Porfyrgatan 8, 254 68 Helsingborg, Sweden. Here you can pick up orders, get personal advice and see parts in person. Welcome during our opening hours: Monday–Friday 09:00–16:00.

Absolutely! Our team has extensive experience with car parts and will be happy to help you find exactly the part you need. Call us at +46 42-20 16 20 or email info@autofrance.se. Please have your registration number ready and describe which part you are looking for, and we will guide you.